Billing Terms & Conditions

Effective Date: 18 January 2025

At Lovetra-Luxe, we strive to make your shopping experience seamless and secure. Please review our payment policy for details on how we process payments for your orders.

1. Accepted Payment Methods:

  • Shop Pay, PayPal, Visa, Mastercard, Maestro, UnionPay
  • Apple Pay
  • Google Pay

2. Currency: All transactions on our website are processed in British Pounds (GBP).

3. Payment Security: We are committed to ensuring that your payment information is handled securely. Our website uses SSL (Secure Sockets Layer) encryption to protect your personal and financial information during the payment process.

4. Order Verification: For your protection, Lovetra-Luxe may request additional information or verification before processing your order. This is to prevent fraud and ensure a smooth transaction.

5. Failed or Declined Payments: If your payment fails or is declined, please verify your payment details and ensure that you have sufficient funds available. If issues persist, we recommend contacting your bank or payment provider for assistance.

6. Payment Confirmation: Once your payment is successfully processed, you will receive a confirmation email with your order details. If you do not receive this within 24 hours, please contact our customer service team.

7. Shipping Information: For more information please refer to our Shipping Policy Page

  • Shipping Cost: Free Shipping
  • Order Processing Time: 1 Business Days
  • Delivery Time: 1-3 Business Days

8. Return & Refund Information: At Lovetra-Luxe, we want you to feel confident in your purchase. If for any reason you are not completely satisfied, our Return Policy ensures a smooth and hassle-free process.

9. DATA PRIVACY AND SECURITY: Your privacy is of utmost importance. We employ industry-standard measures to protect your personal information. Learn more in our Privacy Policy.

10. ADHERENCE TO GOOGLE MERCHANT POLICIES: Lovetra-Luxe adheres to Google Merchant Policy, ensuring a secure shopping experience. Our billing practices align with these guidelines to maintain store integrity.

10. CONTACT INFORMATION: If you have any questions regarding our payment policy, feel free to reach out to our customer support team at info@lovetra-luxe.com

Store Name: Lovetra-Luxe

E-mail: info@lovetra-luxe.com

Business Hour: Monday to Friday - 9:00 a.m. to 6:00 p.m.

Address: 1 Rutland Cres, Stockport SK5 8HU, United Kingdom

Contact Form: https://lovetra-luxe.com/pages/contact

Thank you for choosing Lovetra-Luxe!